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Terms and Conditions


By using PayPal as our payment method, we do not store personal nor financial information on this website

These policies are subject to change without prior notice.


Free standard shipping in all Continental US orders over $51.00. A  $4.00 flat rate will be added in all standard shipping under $51.00.

Additional charges may apply for Alaska, Hawaii, and USVI.

Orders placed by 12:30 pm EST ships the same day. Orders placed after 12:30 pm EST will be shipped the next business day.

Kramer Novis does not ship to P.O. Boxes. A valid street address must be provided.


All International orders will be charged actual shipping costs.

For more information regarding shipping fees, please contact us at 1(855) 335-5637 or send us your comments to


Your satisfaction is important to us. If you are not satisfied with your purchase, you may return it with in 30 days of the original purchase date. Please contact us to assign a RETURN#.

You will receive a full refund for unopened items in re-sellable condition or a store credit for opened items.

Refunds and store credits will be processed within 5-10 business days.

Original shipping charges and the return shipping cost are not refundable.

Return address:
Exports Department
320 Barbosa Avenue
San Juan, PR 00917

No returns will be accepted without a RETURN #.

KRAMERNOVIS reserves the right to reject any return that does not comply with these requirements.